Cancellation Policy for Third-Party OTA Bookings

At Paradise Homestay, we strive to provide a smooth and hassle-free experience for all our guests. However, it’s important to note that cancellations for bookings made through third-party Online Travel Agencies (OTAs) such as Airbnb, Goibibo, Agoda, and similar platforms work differently from direct bookings.

Why We Can’t Cancel Third-Party Bookings

Bookings made through platforms like Airbnb, Goibibo, and Agoda are subject to the cancellation policies set by these platforms. Once a booking is confirmed, the entire cancellation process, including penalties and refunds, is handled by the platform itself.

Here are some key reasons why we cannot cancel bookings made via these OTAs:

• Penalties Imposed by Platforms
  These platforms often impose penalties on us if we cancel a booking, which can be 3 to 5 times the booking amount. This penalty is not something we can absorb, and it is beyond our control.
    
• No Direct Control Over the Cancellation Process
  The cancellation process is managed entirely by the platform. As hosts, we do not have direct access to modify, cancel, or approve cancellations through these platforms. You will need to follow the platform’s cancellation process or contact their support for assistance.
    
• Non-Refundable Options
  Many OTAs offer discounted or cheaper rates for non-refundable booking options. If your booking falls under this category, it is non-refundable once confirmed. This is clearly stated in the booking terms and conditions on the platform, and we are bound by these policies.
    
• Exclusive Reservation of the Room
  When you book with us through an OTA, we block the room exclusively for your stay, meaning we are unable to rent it out to other guests. This means that any cancellation causes a financial loss for us, as we cannot accommodate other potential guests.

What You Can Do

To avoid any misunderstandings or inconvenience, we encourage you to carefully review the cancellation policy before making a reservation through any third-party platform. Each platform has its own set of rules and deadlines regarding cancellations, refunds, and changes.

If you need to cancel or modify your booking, please reach out directly to the support team of the platform where you made the reservation. They will provide you with the necessary steps and information regarding penalties, refunds, or any alternatives they offer.

We hope this information helps you understand the process better. If you have any questions about our homestay or our policies, please don’t hesitate to contact us directly.

Thank you for your understanding and cooperation.